FAQ & STUDIO POLICIES — Core Culture Pilates

FAQs and
Studio Policies

All of our pricing options - introductory offers, single classes, memberships, class packs, privates - are available for purchase on the Mindbody App. You can also contact us directly via email or Instagram DM for assistance with purchase via manual credit entry, cash, or banking apps if needed.
Introductory offers can only be purchased by new clients. Any attempts to circumvent this policy by returning clients will result in dismissal from the studio without a refund.
Booking your classes can also be done in the Mindbody app directly. If you experience issues with the software we are happy to complete booking manually
for you!

Before taking your first class, please sign our liability waiver. It is emailed to you upon class registration, is linked in our Mindbody profile, or can be signed at check in if you arrive early for class.
Upon entering, please remove your shoes and place them under or inside of the front benches or in back storage cabinets. Help us keep our studio clean, please!
After removing your shoes, head straight to the front desk to check in for class on the iPad, or with your instructor.
Admission to the studio begins 15 minutes before class. THERE IS NO LATE ADMISSION TO THE STUDIO. Any exceptions are made at instructor discretion. The door is locked during class for safety purposes.

Socks are not required, but if you prefer to wear them, grip socks are on sale for $5. Please wear loose or stretchy clothing that you can move comfortably.
Please bring a water bottle - we have a fill station in our kitchen. Also available for purchase for $3.50.

Before heading to your Reformer, please make sure your phone is silenced and put away with your belongings. There is a no phone policy during class for your safety and all clients' shared experience. This includes: answering texts/emails, phone calls, and taking videos or photos - unless specified for a designated event or content partnership.

Pilates instructors are not healthcare professionals and we recommend and insist you see your doctor or physical therapist before taking class while injured to clear you for fitness participation.
If you choose to move forward in participating, please arrive at least 5 minutes early to discuss your past or active injury with your instructor so they can plan modifications for you.
Pre and post-natal clients are welcome to take our Chill + Challenging Flow at their own discretion, though pre and post-natal modifications will not be offered specifically.
Challenging Flow, Cardio Jump + Flow, and Extended Power Flow are not suitable for pre and post-natal clients unless you have the clearance of a healthcare professional for high impact movement and/or consistent deep core & pelvic floor activation for a period of up to 1.5 hours.
For Pre/Post-Natal privates or small groups, please contact us at coreculturepilates@gmail.com to work with one of our certified instructors.

Attendance at Core Culture is a privilege, not a right. We expect our clients to treat instructors, staff and each other with decency and respect at all times. Violation of this or any other studio policies is grounds for immediate and permanent dismissal from the studio without a refund, we mean it.

For the safety of our community and instructors, please refrain from attending class if you are sick. If you are unsure, please wear a mask.

You will be notified via email if you are added to the waitlist. You can be added to the waitlist up until 20 minutes before the start time of class.
It is your responsibility to monitor your waitlist status. If you no longer have time to commute to the studio, please remove yourself from the waitlist.
If you are waitlisting the night before for early morning classes, please plan to wake up and check your status with enough time to commute to class.

More than 4 hours before the start time of class: Your credit will be returned to your account with no penalty.
Within 4 hours of the start time of class: Your credit will not be returned to your account, but you will not incur any other penalty.
No-shows: You will be charged a $10 fee if you do not cancel your reservation before the start time of class.
Private Reformer cancellations within 8 hours of your appointment start time will not be credited back to your account or refunded. No-shows will incur an $80 fee.
Please note that Dynamic Pricing credits are only valid for the class for which they were purchased. These are not transferrable.
These terms apply to drop in clients & clients booking via studio memberships alike. There are no exceptions to our cancellation policy.

Please see "Cancellation Policy" for account credit policies regarding cancellations. All individual classes, dynamic pricing credits, class packages, and memberships are non-refundable and non-transferrable once purchased, though memberships may be paused or canceled in accordance with our membership policy.
If you are dismissed from the studio for violation of any of our studio policies, any purchases you have made will not be refunded.

Memberships require no monthly minimum, but client acknowledges and agrees to provide 15 days cancellation notice to Core Culture Pilates. If notice has not been provided 15 days prior to the next billing period, client will incur the full payment of the following month.
To pause a membership for any period of time due to travel, medical leave, or additional circumstances, please email us directly. We always want to accommodate our members!

Please make sure your phone is silenced and put away with your belongings. There is a no phone policy during class for your safety and all clients' shared experience. This includes: answering texts/emails, phone calls, and taking videos or photos - unless specified for a designated event or content partnership.